BANKS!! a place we go only if we have work or need answers to certain issues. Infact with the introduction of online banking and other mobile services it has become even less important to visit our bank branch.
How about a little innovation in retail experience of banks....to jazz them up a bit and make them a place people want to visit more often and want to go to for other things than just banking.
http://www.banktech.com/channels/focus-on-innovation-umpqua-bank-views-in/222600986
Some of the innovation strategies that i personally would like to see in banks:
A cafeteria!!- All of us would love to sit and read or do our personal work in a nice cozy place with a hot cup of coffee.
A display of products that we like to touch, see, pick up, read about - Rather than boring long documents to read, it is more engaging to have all the products of the bank such as car loans, personal loans etc. in tangible product format, something that can be taken home and seen.
Technology and fun - A wall full of ipads showcasing various services and products offered by the bank.
Fun props and installations that change with seasons or festivals...so the bank doesn't feel very static!!
Something for everyone who visits the branch.
How about a little innovation in retail experience of banks....to jazz them up a bit and make them a place people want to visit more often and want to go to for other things than just banking.
http://www.banktech.com/channels/focus-on-innovation-umpqua-bank-views-in/222600986
Some of the innovation strategies that i personally would like to see in banks:
A cafeteria!!- All of us would love to sit and read or do our personal work in a nice cozy place with a hot cup of coffee.
A display of products that we like to touch, see, pick up, read about - Rather than boring long documents to read, it is more engaging to have all the products of the bank such as car loans, personal loans etc. in tangible product format, something that can be taken home and seen.
Technology and fun - A wall full of ipads showcasing various services and products offered by the bank.
Fun props and installations that change with seasons or festivals...so the bank doesn't feel very static!!
Something for everyone who visits the branch.
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